Communicating Across Borders: A Proposed Model for Understanding Cross-Cultural Issues for the Successful Strategic Implementation of Information Systems

John E. Merchant
InSITE 2002  •  Volume 2  •  2002
While there has been a great deal of research on the application and implementation of IS, there is less research on the variables which can contribute to the successful strategic implementation of IS and its relation to the cultural/work values of the people involved in the implementation. We are familiar with the two paradigms for evaluating IS, the first calls for the evaluation to be based on the relation to design specification - or user needs. The second concentrates on the performance related aspects which consider outcome of the system. This paper presents a model, based on research of different cultures, that outlines an approach to consider in relating the correlation of IS to the Culture and Work values of the individuals in a particular cultural setting.
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