A Knowledge-Based Risk Management for the Utility Business Service Model

Christina Silveira
InSITE 2003  •  Volume 3  •  2003
The digital economy needs new indicators for emergent technologies, and to establish them, a risk analysis model is deployed as an Information System Meta research method. The role of the Utility Business Service Model (UBSM) in mitigating information technology and information systems (IT/IS) risks in the business activity: assisting to understand how the virtual enterprise paradigm is shifting established values across the IT/IS value chain. The technical infrastructure for e-commerce and ebusiness share similar risks. The PMBook (Project Management Institute) risk analysis model is used to understand the risks involved in the adoption of UBSM by potential customers. This preliminary model will be part of a virtuous cycle of learning and informing. The twofold purpose of the knowledge-base risk management framework is (1) to summarise and categorise initial research finds about the use of the UBSM, and (2) survey the pace of adoption and acceptance of the UBSM as a service provision business model, which includes the application services provision (ASP) business model.
Outsourcing, Utility Model, ASP business model, risk analysis, strategic, operational, knowledge, financial
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