This paper describes a case study concerning the human dimension in a Distance Learning (DL) program implemented at a telecommunications company in the state of Rio Grande do Sul, Brazil. The objective was to identify how the company addresses this perspective in the administration of their DL System. To attain the proposed objectives, documentation techniques, direct observation and interviews were used. The findings reveal that only some human aspects of DL are receiving priority in the company. It is reported that the DL have some problems of the traditional training and new problems as well. The research points out that a new learning model directed to knowledge build-up is needed.