Portal Impact Assessment: The NGO in Pakistan Case

Raafat Saade, Peter Schneider
InSITE 2008  •  Volume 8  •  2008
The purpose of this paper is to present the results of an end-of-project impact assessment (IA) of a Social Enterprise Development Center (SEDC) (created in Pakistan 7 years ago). The SEDC was created in 2000 to provide mainly training to non-government organizations (NGOs) and be a central recourse for their communication, resource sharing and support. The IA entailed the measurement of a large number of indicators spanning a wide range of stakeholder across various levels of impact chain: from individual to government. In this paper we present the results of the portal which was a central component of the project. A survey methodology approach was used and 280 members were asked to participate in a questionnaire online. Respondents to the survey indicated that they were somewhat satisfied with the achieved portal outcomes; in meeting their expectations; and that the components were favorable to their needs. However, they reported that they were not using the portal enough. Most participants agreed that the content is useful, clear, concise and accurate, but not (to a lesser extent perhaps) complete or current. Also, most agreed that the website interface is acceptable and readable with no complaints in terms of availabilities, loading speed, colors, organization, etc. Many expressed that the portal did not have adequate search facilities. Moreover, the data did not show any consensus among participants with regards to the portal helping them reach career objectives. The majority claimed that they access the portal mainly seeking to improve their skills, prepare for work related tasks and to get informed through latest news announcements.
Portal, NGO, Pakistan, Evaluation, Impact
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