Intention to Use and Satisfaction of e-Learning for Training in the Corporate Context

Maxine P Esterhuyse, Brenda M Scholtz, Danie Venter
Interdisciplinary Journal of Information, Knowledge, and Management  •  Volume 11  •  2016  •  pp. 347-365
Together, the fields of education and information technology have identified the need for an online solution to training. The introduction of e-learning has optimised the learning process, allowing organisations to realise the many advantages that e-learning offers. The importance of user involvement in the success of e-learning makes it imperative that the forces driving intention to use e-learning and satisfaction thereof be determined. The purpose of this paper is to investigate the relationships between the metrics influencing intention to use and the satisfaction of using e-learning in companies.

The results of a survey distributed amongst a South African software development company’s customer base revealed that the 94 respondents have positive enjoyment and self-efficacy levels, and low computer anxiety levels. Correlation analysis revealed significant relationships between enjoyment and self-efficacy and between enjoyment and satisfaction. Companies should therefore ensure that users enjoy using e-learning as it can directly influence satisfaction and self-efficacy.
e-learning, intention, satisfaction, survey, self-efficacy, enjoyment, computer anxiety
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