Business Analytics as a Tool to Transforming Information into an Informing System: The Case of the On-Line Course Registration System

Dimitar Grozdanov Christozov
Informing Science: The International Journal of an Emerging Transdiscipline  •  Volume 20  •  2017  •  pp. 167-178
Aim/Purpose: Sharing ideas generated in a Business Intelligence (BI) Applications class to upgrade an Information System in to an Informing System.

Background: Course Registration is the essential university’s business process in a university that follows a liberal-arts education model. Almost all categories of users are involved, including students, individual faculties and departments, and administration. A typical Information System, designed to support this process, allows departments to schedule selected courses for a particular time slot and location, and allows students to choose courses to study for the semester.

Methodology: The course project is to design a BI application. Domain knowledge is essential for such projects and course registration was the natural choice for this class.
The assignment includes (1) identifying the categories of stakeholders; (2) identifying the information needs of different categories; (3) identifying available information sources; (4) identifying how is possible to acquire the additional data; and (5) designing the Extract-Transform-Load (ETL) process and interface scenarios in a way to inform clients.

Contribution: Contributions are in two directions: (1) pedagogy - involving students in such a project motivates creativity, also enforcing students to think in cost-benefit framework may lead to creation of really effective and efficient solutions; (2) practice - implementation of some of the ideas could be with low cost, but with high impact.

Findings: Exploring BI techniques may increase the informing value of existing Information Systems.

Recommendations for Practitioners: Careful analysis of information needs and the way information is used, combined with deep domain knowledge and understanding the value provided by Data Mining techniques, is the way to initiate a process of transforming an Retrieval Information System to better inform clients.

Recommendation for Researchers : Combining pedagogy with practice allows one to overcome routine thinking and may lead to effective solutions. This needs further structuring and research on outcomes.
Impact on Society Transforming Information towards Informing Systems has a significant impact by allowing users to make rational data driven decisions in an efficient way.

Future Research: The future of this project is implementation of developed ideas and assessment of the results.

Impact on Society : Transforming Information towards Informing Systems has a significant impact by allowing users to make rational data driven decisions in an efficient way.

Future Research: The future of this project is implementation of developed ideas and assessment of the results.
information systems, informing systems, business intelligence, analytics, course registration
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