Pivotal Decisions in Outsourcing

Grover C Walters
Muma Case Review  •  Volume 4  •  2019  •  pp. 001-029
This discussion case follows a manager of IT for a global mattress manufacturer as he contemplates a decision surrounding conflicting feedback regarding a IT vendor named Pivotal IT. The case may be taught in both undergraduate (upper level) and graduate courses.
IT Managed Services, Outsourcing, Contingency Planning
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