Efficient Tax System in Zambia

Muma Case Review  •  Volume 3  •  2018  •  pp. 001-023
Mr. Berlin Msiska, the CEO for the Zambia Revenue Authority (Tax Administration), was wondering how return on investment (ROI) might be used to assess investments in ICT intended to improve the efficiency and effectiveness of the country’s tax system. The critical decision being faced was “How can the ROI of tax systems be computed and should we advocate using ROI?
Zambia, taxes, return on investment, ROI, government
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