Tapping into Opportunity beyond South Africa for Small Business Expansion

Muma Case Review  •  Volume 3  •  2018  •  pp. 001-019
Masana Twala and Emily Brown, the co-founders of ME Data Services (MEDS), believed they had identified an excellent opportunity in the Business Process Outsourcing (BPO) domain. They were excited to set their idea in motion and, as many technology services entrepreneurs do, they feared that if they did not act promptly they could lose this chance. However, as recent entrants to the fiercely competitive BPO) industry in South Africa, pausing to map out the future of their new company was a necessity rather than a luxury. The pair had several issues to consider before making their next move. They needed to take into account the various internal and external constraints in order to map out a strategy for their new business in the fast paced BPO domain. How should their 5-10 year plan look like?
South Africa, small business, business process outsourcing, data services
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