Aim/Purpose: How does heterogeneous valuation of service affect optimal control of queues?
Background We analyze this heterogeneity by adding a component of travel costs, which differ with distance from the service point.

Methodology: Mathematical analysis of queuing theory. Analyzing the anarchy function.

Contribution: Enabling consumers to make optimal choices based on knowledge about their status, and enabling better control of the organizer.

Findings: In the arrival rate is bounded, there is no need of interference. If it is unbounded then in many cases the organizer should impose the socially optimal queue length.

Recommendations for Practitioners: In the arrival rate is bounded, there is no need of interference. If it is unbounded then in many cases the organizer should impose the socially optimal queue length.

Recommendations for Researchers: Explore the following points: What happens when there are more than one server, located at different point. How should consumers behave, and what is the best way to locate service points.

Impact on Society: Handling queues taking into account social welfare.

Future Research: What happens when there are more than one server, located at different point. How should consumers behave, and what is the best way to locate service points.