Dr. Valeria Garcia, AVP for the Office of Decision Support (ODS), at the University of South Florida (USF), a member of the Academic Affairs leadership team and has been involved in academic and student success continuation planning. Dr. Garcia was on track with scheduled planning for the 2020-21 Academic Year as her team of analysts prepare analyses, dashboards, and other analytical materials for constituents across the university. Mid-March 2020, an unexpected turn of events occurred, the “Black Swan”, as the COVID-19 pandemic that first hit China in December 2019, affected America. Very quickly, government bodies reacted to the pandemic, implementing tactics to control the spread of the virus. With a shift to online classes for the remainder of the spring semester and transition to fully online for the summer semester, USF leadership was challenged with pivoting decision-making with the best interest of the community in mind.