Hero Plumbers: The Transitional Challenges of a Family-Owned Business

Bryan D Berthot
Muma Case Review  •  Volume 8  •  2023  •  pp. 001-014
This case study focuses on the transitional challenges of a family-owned business, including generational transfer of ownership, succession planning, bridge leadership during a crisis, and possible external acquisition of the business. The focus is on a family-owned plumbing company and its struggles to survive a generational transition and competition within the U. S. residential services industry. Options are presented to the business owner by a protagonist in the person of a consultant who specializes in helping businesses survive critical leadership issues.
bridge leadership; Family-owned business; generational transfer of ownership; leadership; succession planning; SWOT analysis
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