Volume 16, 2021
Table of Contents for Volume 16, 2021, of the Interdisciplinary Journal of Information, Knowledge, and Management
IJIKM, contents, Interdisciplinary Journal of Information, Knowledge, and Management
.i - iii
Implementing Security in IoT Ecosystem Using 5G Network Slicing and Pattern Matched Intrusion Detection System: A Simulation Study
Aim/Purpose: 5G and IoT are two path-breaking technologies, and they are like wall and climbers, where IoT as a climber is growing tremendously, taking the support of 5G as a wall. The main challenge that emerges here is to secure the ecosystem created by the collaboration of 5G and IoT, which consists of a network, users, endpoints, devices, and data. Other than underlying and hereditary security ...
IoT, 5G, network slicing, 5G security, IoT security, IoT ecosystem, intrusion detection system
1 - 38
A Decision Support System and Warehouse Operations Design for Pricing Products and Minimizing Product Returns in a Food Plant
Aim/Purpose: The first goal is to develop a decision support system for pricing and production amounts for a firm facing high levels of product returns. The second goal is to improve the management of the product returns process. Background: This study was conducted at a food importer and manufacturer in Israel facing a very high rate of product returns, much of which is eventually discarded. The ...
supply chain, pricing model, Israel, food industry, product returns, decision support system, ergonomics
39 - 54
Mediating Effect of Leaders’ Behaviour on Organisational Knowledge Sharing and Manufacturing Firms’ Competitiveness
Aim/Purpose: The need to explore leaders’ role as a mediating factor between knowledge sharing and firms’ competitiveness was the focus of this paper. Further, gaps related to knowledge sharing influence on firms’ competitiveness from an emerging economy perspective was a major driver of this study. Background: The relevance of knowledge sharing is today crucial for firms that seek to harness int ...
leaders’ behaviour, knowledge sharing, competitiveness, Nigeria manufacturing firms
55 - 75
An Augmented Infocommunication Model for Unified Communications in Situational Contexts of Collaboration
Aim/Purpose: In this work, the authors propose an augmented model for human-centered Unified Communications & Collaboration (UC&C) product design and evaluation, which is supported by previous theoretical work. Background: Although the goal of implementing UC&C in an organization is to promote and mediate group dynamics, increasing overall productivity and collaboration; it does not seem to provi ...
human-computer interaction, organizational communication and collaboration, human-centred design, interpersonal communication, empirical study
77 - 99
Challenges in Contact Tracing by Mining Mobile Phone Location Data for COVID-19: Implications for Public Governance in South Africa
Aim/Purpose: The paper’s objective is to examine the challenges of using the mobile phone to mine location data for effective contact tracing of symptomatic, pre-symptomatic, and asymptomatic individuals and the implications of this technology for public health governance. Background: The COVID-19 crisis has created an unprecedented need for contact tracing across South Africa, requiring thousand ...
COVID-19, contact tracing, public governance, South Africa
101 - 124
The Roles of Knowledge Management and Cooperation in Determining Company Innovation Capability: A Literature Review
Aim/Purpose: The aim of this study is to develop a research model derived from relevant literature to guide empirical efforts. Background: Companies struggle to innovate, which is essential for improving their performance, surviving in competition, and growing. A number of studies have discussed company innovation capability, stating that innovation capability is influenced by several variables s ...
knowledge management, cooperation, innovation capability
125 - 145
The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait
Aim/Purpose: This paper aimed to examine the impact of learning orientation on organizational performance of small and medium enterprises (SMEs) via the mediating role of total quality management (TQM) practices and the moderating role of innovation culture. Background: SMEs’ organizational performance in developing countries, particularly in Kuwait, remains below expectation due to increasing co ...
small and medium enterprises, learning orientation, total quality management practices, innovation culture, organizational performance, resource-based view, Kuwait
147 - 172
Volume 15, 2020
Table of Contents for Volume 15, 2020, of the Interdisciplinary Journal of Information, Knowledge, and Management
IJIKM, contents, Interdisciplinary Journal of Information, Knowledge, and Management
.i - iii
The Longitudinal Empirical Study of Organizational Socialization and Knowledge Sharing – From the Perspective of Job Embeddedness
Aim/Purpose: Based on the social exchange theory, this study aimed to explore the underlying mechanisms and boundary conditions between organizational socialization and knowledge sharing. Background: With the advent of the era of the knowledge economy, knowledge has been replacing traditional resources such as capital, labor, and land to become the critical resources of enterprises. The competiti ...
organizational socialization, job embeddedness, trust, knowledge sharing
1 - 23
Social Media Use and Its Effect on Knowledge Sharing: Evidence from Public Organisations in Delta State, Nigeria
Aim/Purpose: This study investigates social media use and its effect on knowledge sharing. Based on the review of related literature, we hypothesised that social media use has a significant effect on outward and inward knowledge sharing. Background: While the notion of social media use in work organisations has been progressively developed, empirical studies linking social media to the context of ...
social media, knowledge sharing, outward knowledge sharing, inward knowledge sharing, public organisation
25 - 37
Aim/Purpose: This paper presents a study of Virtual Communities of Practice (VCoP) evaluation methods that aims to identify their current status and impact on knowledge sharing. The purposes of the study are as follows: (i) to identify trends and research gaps in VCoP evaluation methods; and, (ii) to assist researchers to position new research activities in this domain. Background: VCoP have beco ...
systematic mapping, virtual community of practice, evaluation
39 - 64
Consumer Engagement in Online Brand Communities: Community Values, Brand Symbolism and Social Strategies
Aim/Purpose: This study examines the kind of community value companies should provide when strengthening the relationship between customers and brands through the establishment of an online brand community, and how this kind of community value promotes customers’ sense of community engagement and willingness to spread brand reputation. The paper also discusses how an enterprise’s brand symbolism a ...
WOM, online brand community, brand symbolism, customer engagement
65 - 90
IDCUP Algorithm to Classifying Arbitrary Shapes and Densities for Center-based Clustering Performance Analysis
Aim/Purpose: The clustering techniques are normally considered to determine the significant and meaningful subclasses purposed in datasets. It is an unsupervised type of Machine Learning (ML) where the objective is to form groups from objects based on their similarity and used to determine the implicit relationships between the different features of the data. Cluster Analysis is considered a signi ...
clustering, density-based, large data sets, parameter, IDCUP, arbitrary shapes
91 - 108
The Effect of Rational Based Beliefs and Awareness on Employee Compliance with Information Security Procedures: A Case Study of a Financial Corporation in Israel
Aim/Purpose: This paper examines the behavior of financial firm employees with regard to information security procedures instituted within their organization. Furthermore, the effect of information security awareness and its importance within a firm is explored. Background: The study focuses on employees’ attitude toward compliance with information security policies (ISP), combined with various n ...
information security behavior, information security awareness, information security management, information security policy, employee compliance finan-cial corporation
109 - 125
Aim/Purpose: Based on business-IT alignment, this study addresses the understudied practice of DevOps. Background: Although organizations continue to implement DevOps practices, few studies explore connections with prior theory. This study contributes to this need by developing the DevOps strategic IT alignment model. Methodology: The sample included 57 firms from the current Forbes Global 2000 ...
DevOps, strategic IT alignment, contingency theory, continuous integration, knowledge sharing, continuous deployment, software theory
127 - 154
Enterprise Knowledge Generation Driven by Internet Integration Capability: A Mediated Moderation Model
Aim/Purpose: Drawing on theories of organizational learning, this study analyzes the mechanism of Internet integration capability affecting knowledge generation by 399 Chinese enterprises. This paper will further explore whether there is a moderating role of learning orientation in the mechanism of Internet integration capability affecting enterprise knowledge generation. Background: The Internet ...
internet integration capability, organizational learning, knowledge genera-tion, learning orientation
155 - 174
Critical Success Factors for Implementing Business Intelligence Projects (A BI Implementation Methodology Perspective)
Aim/Purpose: The purpose of this paper is to identify Critical Success Factors (CSFs) for Business Intelligence (BI) implementation projects by studying the existing BI project implementation methodologies and to compare these methodologies based on the identified CSFs. Background: The implementation of BI project has become one of the most important technological and organizational innovations ...
business intelligence, business intelligence project implementation, business intelligence implementation methodologies, Fuzzy Delphi method, critical success factors (CSF)
175 - 202
The Effect of Marketing Knowledge Management on Bank Performance Through Fintech Innovations: A Survey Study of Jordanian Commercial Banks
Aim/Purpose: This study aimed to examine the effect of marketing knowledge management (MKM) on bank performance via the mediating role of the Fintech innovation in Jordanian commercial banks. Background: An extensive number of studies found a significant relationship between Marketing knowledge management and bank performance (e.g., Akroush & Al-Mohammad, 2010; Hou & Chien 2010; Rezaee & Jafari, ...
marketing knowledge management, Fintech innovation, bank performance
203 - 225
Aim/Purpose: This article proposes a methodology for selecting the initial sets for clustering categorical data. The main idea is to combine all the different values of every single criterion or attribute, to form the first proposal of the so-called multiclusters, obtaining in this way the maximum number of clusters for the whole dataset. The multiclusters thus obtained, are themselves clustered i ...
clustering, categorical data, K-Modes
227 - 246
Aim/Purpose: This study describes a conceptual model, based on the principles of concept algebra that can provide intelligent academic advice using adaptive, knowledge-based feedback. The proposed model advises students based on their traits and academic history. The system aims to deliver adaptive advice to students using historical data from previous and current students. This data-driven approa ...
e-advising, academic advising, academic model, student model, cognitive knowledge-based model, course selection, adaptive algorithm
247 - 263
Volume 14, 2019
The Role of Knowledge Management Infrastructure in Enhancing Job Satisfaction: A Developing Country Perspective
Aim/Purpose: This research aims to examine the role of Knowledge Management (KM) infrastructure (technological, structural, and cultural) in enhancing job satisfaction in the context of developing countries, as exemplified by Jordan. Background: Despite the presence of job satisfaction studies conducted in educational institutions across the world, knowledge management issues have not been taken ...
knowledge management infrastructure, knowledge management, job perfor-mance, Jordan
1 - 25
Aim/Purpose: In this article, we provide a better solution to Webpage access prediction. In particularly, our core proposed approach is to increase accuracy and efficiency by reducing the sequence space with integration of PageRank into CPT+. Background: The problem of predicting the next page on a web site has become significant because of the non-stop growth of Internet in terms of the volume o ...
Webpage access prediction, sequence prediction, compact prediction tree, PageRank algorithm
27 - 44
A New Typology Design of Performance Metrics to Measure Errors in Machine Learning Regression Algorithms
Aim/Purpose: The aim of this study was to analyze various performance metrics and approaches to their classification. The main goal of the study was to develop a new typology that will help to advance knowledge of metrics and facilitate their use in machine learning regression algorithms Background: Performance metrics (error measures) are vital components of the evaluation frameworks in various ...
performance metrics, error measures, accuracy measures, distance, similarity, dissimilarity, properties, typology, classification, machine learning, regression, forecasting, prognostics, prediction, evaluation, estimation, modeling
45 - 76
Aim/Purpose: This study forms part of the World IT Project, which aims to gain a deeper understanding of individual, personal and organisational factors influencing IT staff in a modern, work environment. The project also aims to provide a global view that complements the traditional American/Western view. The purpose of this study is to investigate and report on some of these factors, in particu ...
turnover intention, job satisfaction in IT staff, IS personnel, workforce, burn-out, exhaustion
77 - 97
Aim/Purpose: This paper aims to discuss the activities involved in facilitating self-selecting teams for Agile software development projects. This paper also discussed how these activities can influence the successful expertise coordination in Agile teams. Background: Self-selecting teams enable Agile team members to choose teams based on whom they prefer to work with. Good team bonding allows A ...
agile software development, self-selecting teams, expertise coordination, grounded theory
99 - 117
Aim/Purpose: The main purpose of this paper is to identify prosumers’ engagement in business process innovation through knowledge sharing. Background: In the increasingly competitive knowledge-based economy, companies must seek innovative methods of doing business, quickly react to consumer demand, and provide superior value to consumers. Simultaneously, contemporary consumers, named “prosumers ...
consumer engagement, consumer knowledge, prosumer, knowledge sharing, business processes, consumer innovations
119 - 143
The Relationship between Ambidextrous Knowledge Sharing and Innovation within Industrial Clusters: Evidence from China
Aim/Purpose: This study examines the influence of ambidextrous knowledge sharing in industrial clusters on innovation performance from the perspective of knowledge-based dynamic capabilities. Background: The key factor to improving innovation performance in an enterprise is to share knowledge with other enterprises in the same cluster and use dynamic capabilities to absorb, integrate, and create ...
industrial cluster, ambidextrous knowledge sharing, innovation, dynamic capabilities, China
145 - 163
Aim/Purpose: This study empirically analyzed and examined the effectiveness of the online advocacy banners on customers’ reactions to make replacements with the similar products in their shopping carts. Background: When a product in a shopping cart is removed, it might be put back into the cart again during the same purchase or it may be bought in the future. Otherwise, it might be abandoned and ...
recommendation banner, product similarity, association rule
165 - 181
Knowledge Sharing Process and Innovation Success: Evidence from Public Organisations in Southern Nigeria
Aim/Purpose: This study investigates the relationship between knowledge sharing process and innovation success with specific emphasis on tacit knowledge. Based on the literature review, we hypothesised that knowledge donating and collecting have a positive relationship with innovation success. Methodology: The hypotheses were empirically tested using the partial least square path modelling with d ...
tacit knowledge, knowledge sharing, knowledge donating, knowledge collecting, innovation success
183 - 198
Aim/Purpose: This study seeks to investigate if participation in business association’s programs through the traditional and new media platforms influences family businesses in South Eastern Nigeria to diversify into similar or different businesses. Background: Before the advances in information and communication technology, businesses were carried on via the traditional media. The application of ...
family business, social network, unrelated diversification strategy, related diversification strategy
199 - 234
Aim/Purpose: The purpose of this study is to investigate the relationship between knowledge management (KM) and organizational innovation (OI). It also enriches our understanding of the mediating effect of organizational learning (OL) in this relationship. Background: KM’s relationship with OL and OI has been tackled extensively in developed countries’ literature. Nowadays, the challenges of dev ...
knowledge management, organizational learning, organizational innovation, Jordanian manufacturing companies
235 - 252
Information Technology Capabilities and SMEs Performance: An Understanding of a Multi-Mediation Model for the Manufacturing Sector
Aim/Purpose: Despite the fact that the plethora of studies demonstrate the positive impact of information technology (IT) capabilities on SMEs performance, the understanding of underlying mechanisms through which IT capabilities affect the firm performance is not yet clear. This study fills these gaps by explaining the roles of absorptive capacity and corporate entrepreneurship. The study also ela ...
information technology capabilities, IT integration, IT alignment, absorptive capacity, corporate entrepreneurship, innovation performance, firm perfor-mance
253 - 276
Aim/Purpose: To examine millennial satisfaction towards online food delivery services, including e-service quality, food quality, and perceived value as the determinants and behavioral intention as the consequence. Background: Among the generational cohorts, millennials are a demanding target group for many retailers, including restaurants. Despite many studies examining millennial behavior in th ...
millennial, satisfaction, online food, home delivery service
277 - 294
Aim/Purpose: This study aims to identify the main factors influencing consumers’ adoption of social commerce (s-commerce). Based on the socio-technical theory, the study suggests a research model that investigates the key social and technical factors driving consumers’ decision to purchase from social commerce websites. In addition, the research model explores the interactive relationship among th ...
social commerce, trust, e-commerce, post purchase experience, familiarity, perceived usefulness, perceived ease of use, TAM
295 - 324
Contextualist Inquiry into E-Commerce Institutionalization in Developing Countries: The Case of Mozambican Women-led SMMES
Aim/Purpose: This study explores how women-led SMMEs in developing countries, specifically in the Mozambican context, institutionalise e-commerce by focusing on the ongoing interaction between the SMME, its context, and process of e-commerce institutionalization. Background: It is believed that institutionalization of e-commerce provides significant benefits of unlimited access to new markets, an ...
small micro and medium enterprises (SMMEs), contextualist inquiry, e-commerce, developing countries
325 - 341
Crisis and Disaster Situations on Social Media Streams: An Ontology-Based Knowledge Harvesting Approach
Aim/Purpose: Vis-à-vis management of crisis and disaster situations, this paper focuses on important use cases of social media functions, such as information collection & dissemination, disaster event identification & monitoring, collaborative problem-solving mechanism, and decision-making process. With the prolific utilization of disaster-based ontological framework, a strong disambiguation syste ...
disaster management, social media, ontological support, semantic search, SPARQL, RDF
343 - 366
Aim/Purpose: This study aimed to examine the relationships among compatibility, relative advantage, complexity, IT Infrastructure, security, top Management Support, financial Support, information Policies, employee engagement, customer pressure, competitive pressure, information integrity, information sharing, attitude toward adopting technology factors, and CRM adoption Background: Customer rela ...
customer relationship management system, small and medium enterprise, CRM adoption, Palestine
367 - 403
Volume 13, 2018
. i - iii
Aim/Purpose: This study investigates the issue of knowledge acquisition among faculty members. Background: The paper reports the use of knowledge acquisition tools and reading knowledge sources by faculty members. It also identifies demographic differ-ences among participants in using knowledge acquisition tools and reading knowledge sources. Methodology: The study used an online survey-based q ...
knowledge, knowledge sources, knowledge acquisition tools, faculty members, universities, colleges, UAE
1 - 20
The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector
Aim/Purpose: The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of Computer-Based Information Systems (CBISs) Background: The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arab ...
enterprise resource planning, critical success factors, ERP implementation, comprehensive achievement of the CBIS’s roles
21 - 44
Aim/Purpose: The current study investigates the relationship between mobile and email marketing and consumer impulse buying tendencies in Pakistan. Background: Technology has become a primary driver for all business operations, which has dramatically transformed the wireless communications marketing paradigm. However, researchers have claimed that further inquiry is still needed to explore the ro ...
marketing communications, mobile marketing, email marketing, impulse buy-ing tendencies, Islamic Republic of Pakistan
45 - 60
Identification of Influential Factors in Implementing IT Governance: A Survey Study of Indonesian Companies in the Public Sector
Aim/Purpose: This study is carried out to determine the factors influencing the implementation of IT governance in public sector. Background: IT governance in organizations plays strategic roles in deciding whether IT strategies and investments of both private and public organizations could be efficient, consistent, and transparent. IT governance has the potential to be the best practice that cou ...
IT governance process, public organizations
61 - 77
Aim/Purpose: The wide use of online banking and technological advancement has attracted the interest of malicious and criminal users with a more sophisticated form of attacks. Background: Therefore, banks need to adapt their security systems to effectively stem threats posed by imposters and hackers and to also provide higher security standards that assure customers of a secured environment to ...
multilevel-security, authentication, soft-token, cybercrime
79 - 94
Aim/Purpose: The main purpose of this paper is to answer the research question whether the ways in which prosumers share their knowledge with enterprises and public organizations are in line with the ways in which enterprises and public organizations expect them to get engaged in knowledge sharing. Background: Contemporary consumers do not wish to be passive consumers anymore. They want to satisf ...
knowledge, knowledge sharing, prosumer, prosumption, consumer, product evaluation, product co-creation
95 - 115
Aim/Purpose: The aim of this paper is to analyze various text classification techniques employed in practice, their strengths and weaknesses, to provide an improved awareness regarding various knowledge extraction possibilities in the field of data mining. Background: Artificial Intelligence is reshaping text classification techniques to better acquire knowledge. However, in spite of the growth a ...
classification, machine learning, statistical methods, analysis
117 - 135
An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC)
Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the current limitations of multiframework implementation by informing organizations about frameworks’ overlap before their implementation. Background: By previously ide ...
IT framework, maturity model, DSR, incident management, overlap, ITIL, COBIT, CMMI
137 - 163
Aim/Purpose: This paper explored the factors (enablers and barriers) that affect Bitcoin adoption in South Africa, a Sub-Saharan country with the high potential for Bitcoin adoption. Background: In recent years, Bitcoin has seen a rapid growth as a virtual cryptocurrency throughout the world. Bitcoin is a protocol which allows value to be exchanged over the internet without a central bank or inte ...
Bitcoin, cryptocurrency, virtual community, virtual investment community, South Africa
165 - 182
Knowledge Management Orientation, Market Orientation, and SME’s Performance: A Lesson from Indonesia’s Creative Economy Sector
Aim/Purpose: Two research objectives were addressed in this study. The first objective was to determine the effect of knowledge management orientation behaviour on business performance, and the second objective was to investigate the mediating effect of market orientation in the relationship between knowledge management orientation behaviour and business performance. Background: In business strat ...
knowledge management orientation, market orientation, business performance, economy creative, small and medium enterprises
183 - 199
Aim/Purpose: This study investigates the research profile of the papers published in Interdisciplinary Journal of Information, Knowledge, and Management (IJIKM) to provide silhouette information of the journal for the editorial team, researchers, and the audience of the journal. Background: Information and knowledge management is an interdisciplinary subject. IJIKM defines intersections of multip ...
Interdisciplinary Journal of Information, Knowledge, and Management, IJIKM, research profile, content analysis, thematic analysis
201 - 231
Aim/Purpose: This study aims at (1) extending an existing theoretical framework to gain a deeper understanding of the technology acceptance process, notably of the Facebook social network in an unexplored Middle East context, (2) investigating the influence of social support theory on Facebook adoption outside the work context, (3) validating the effectiveness of the proposed research model for en ...
social media networks, Facebook acceptance, unified theory of acceptance and use of technology, (UTAUT), social support theory, perceived playfulness, individual differences, Middle East
233 - 258
The Mechanism of Internet Capability Driving Knowledge Creation Performance: The Effects of Strategic Flexibility and Informatization Density
Aim/Purpose: This study analyzes the mechanism of Internet capability (IC) driving knowledge creation performance (KCP). We consider the mediating role of strategic flexibility and the moderating role of informatization density. Background: The key to achieving KCP for firms is to transform knowledge created into new products or services and to realize the economic benefits. However, the research ...
Internet capability, knowledge creation performance, strategic flexibility, informatization density
259 - 278
The Role of Knowledge Management Process and Intellectual Capital as Intermediary Variables between Knowledge Management Infrastructure and Organization Performance
Aim/Purpose: The objective of this study was to assess the interrelationships among knowledge management infrastructure, knowledge management process, intellectual capital, and organization performance. Background: Although knowledge management capability is extensively used by organizations, reaching their maximum financial and non-financial performances has not been fully researched. Therefore, ...
knowledge management infrastructure, knowledge management process, intellectual capital, organization performance, Jordan
279 - 309
Aim/Purpose: A vital business activity within organizations is tacit knowledge (TK) transfer. This work aims to propose a novel framework for TK transferability in multinational corporations (MNCs) from the information and communication technology (ICT) perspective. Background: In the past two decades, researchers have developed several frameworks for TK transfer based on humanistic, business, an ...
tacit knowledge, transferability, information and communication technology, multinational corporations
311 - 335
To Read or Not to Read: Modeling Online Newspaper Reading Satisfaction and Its Impact on Revisit Intention and Word-Of-Mouth
Aim/Purpose: In this research, we examined the influence of the information system (IS) quality dimensions proposed by Wixom and Todd on reading satisfaction of online newspaper readers in Bangladesh, especially the readers’ intention to revisit and recommendations through electronic word-of-mouth (eWOM). Background: We identified the top 50 most visited websites, of which 13 were online newspape ...
information quality, system quality, IS success model, online newspapers, PLS
337 - 359
Antecedents and Adoption of E-Banking in Bank Performance: The Perspective of Private Bank Employees
Aim/Purpose: This paper identifies the antecedents that affect E-Banking (EB) adoption and investigates the relationship between the level of EB adoption and the performance of private banks. Background: Rapid technological advancement has transformed the business environment dramatically. These advancements particularly the Internet has reshaped the way businesses operate. Over the last decade, ...
technology acceptance, e-banking, adoption, performance, Sudan
361 - 381
Aim/Purpose: This paper reports our implementation of a prototype system, namely PRATO (Proposals Reviewers Automated Taxonomy-based Organization), for automatic assignment of proposals to reviewers based on categorized tracks and partial matching of reviewers’ profiles of research interests against proposal keywords. Background: The process of assigning reviewers to proposals tends to be a compl ...
reviewers matching, taxonomy-based, Jaccard index, proposals auto assignment
383 - 396
Socio-Technical Approach, Decision-Making Environment, and Sustainable Performance: Role of ERP Systems
Aim/Purpose: This explanatory study aimed to determine the mediating role of ERP in the relation between the effect of a socio-technical approach and decision-making environment, and firms’ sustainable performance. Background: Although earlier studies have discussed the critical success factors of the failure or success of an ERP system and the extent to which it achieves its desired objectives, ...
organizational culture; socio-technical approach; decision-making environment; ERP system; sustainable performance
397 - 415
Investigation of the Relationship between the Knowledge Management Process and Performance of a Construction Company: An Empirical Study
Aim/Purpose: This study aims to investigate the relationship between the knowledge management (KM) process and the performance of construction companies. The ultimate goal is to promote better efficiency and competitive advantage in the construction industry by making the best use of knowledge. Background: While attention to KM is currently on the rise, as shown by the number of studies conducted ...
knowledge, knowledge management, corporate performance, construction
417 - 435
Volume 12, 2017
Table of Contents for the Interdisciplinary Journal of Information, Knowledge, and Management, Volume 12, 2017
i - iii
Aim/Purpose: Violations of Information Systems (IS) security policies continue to generate great anxiety amongst many organizations that use information systems, partly because these violations are carried out by internal employees. This article addresses IS security policy violations in organizational settings, and conceptualizes and problematizes IS security violations by employees of organizati ...
information security, violations, paradox, systematic literature review (SLR), security policies
1 - 15
Aim/Purpose: This study uses a cosmetic virtual community (VC) as the research context and the UTAUT model as the theoretical structure aim to explore factors affecting the re-usage intentions of VC members. Background: The Internet use rate of VC was up to 50%, thereby implying that VC gained the attention of Internet users. Therefore, operating a VC will be an effective way to communicate w ...
virtual community, cosmetic products, UTAUT model, structural equation modelling approach, effort expectancy, performance expectancy, social influ-ence, trust, re-usage intentions
17 - 36
Aim/Purpose: The topic of this study is the ICT-enabled transformation of car dealerships to regional providers of sustainable mobility (e.g., car sharing). Background: Car dealerships offer specific conditions that enable a sustainable mobility offer, based on individual motorized transport like car sharing. This is especially useful in small towns or rural areas where people’s mobility is st ...
car dealership, automotive retailer, car sharing, SusCRM, sustainability CRM, sustainable mobility, rural regions
37 - 51
Background/Aim/Purpose: A commonly implemented software process improvement framework is the capability maturity model integrated (CMMI). Existing literature indicates higher levels of CMMI maturity could result in a loss of agility due to its organizational focus. To maintain agility, research has focussed attention on agile maturity models. The objective of this paper is to find the common resea ...
Agile, Scrum, XP, Maturity Model, Agile Maturity Model, Agile Process Improve-ment
53 - 73
Aim/Purpose: This work aims to present a knowledge modeling technique that supports the representation of the student learning process and that is capable of providing a means for self-assessment and evaluating newly acquired knowledge. The objective is to propose a means to address the pedagogical challenges in m-learning by aiding students’ metacognition through a model of a student with the tar ...
m-learning, pedagogy, mobile device, knowledge modeling
75 - 98
Aim/Purpose: A vital business activity within socio-technical enterprises is tacit knowledge externalization, which elicits and explicates tacit knowledge of enterprise employees as external knowledge. The aim of this paper is to integrate diverse aspects of externalization through the Enterprise Ontology model. Background: Across two decades, researchers have explored various aspects of tacit ...
tacit knowledge, enterprise ontology, socio-technical enterprise, externalization, certainty-factor
99 - 124
Aim/Purpose: This journal paper seeks to understand historical aspects of data management, leading to the current data issues faced by organizational executives in relation to big data and how best to present the information to circumvent big data challenges for executive strategic decision making. Background: This journal paper seeks to understand what executives value in data visualization, b ...
big data, data analytics, data visualization, cognitive fit theory, Cynefin Frame-work, executive strategic decision making
125 - 138
The Effect of Personality Traits on Sales Performance: An Empirical Investigation to Test the Five-Factor Model (FFM) in Pakistan
Aim/Purpose: The present study investigates the relationship between the five-factor model (FFM) of personality traits and sales performance in Pakistan. Background: Personality is a well-researched area in which numerous studies have examined the correlation between personality traits and job performance. In this study, a positive effect between the various dimensions of the five-factor mode ...
personality traits, five-factor model (FFM), sales performance, sales force of Pakistan, females, religious and cultural forces
139 - 157
Aim/Purpose: Countries today strategically pursue regional development and economic diversification to compete in the world market. Higher Education Institutions (HEIs) are at the crux of this political strategy. The paper reviews how HEIs can propel regional socio-economic growth and development by way of research innovation and entrepreneurship. Background: Offering an academic perspective ab ...
entrepreneurship, HEI, innovation, knowledge economy, Penta Helix
159 - 174
Transforming Communications in the Workplace: The Impact of UC on Perceived Productivity in a Multi-national Corporation
Aim/Purpose: Unified Communications (UC) is touted as a technology that will transform business communication. While positive claims abound, the factors of UC attributable to its success have yet to be identified. By examining how users perceive UC impacts productivity, this study aids organizations in making better decisions regarding investments in and usage of communications technologies. ...
Unified Communications (UC), business communications, communications channels, perceived productivity
175 - 187
Aim/Purpose: This study investigates the factors that affect the post implementation success of a web-based learning management system at the University of Professional Studies, Accra (UPSA). Background: UPSA implemented an LMS to blend Web-based learning environment with the traditional methods of education to enable working students to acquire education. Methodology: An explanatory sequen ...
web-based learning, information system, information technology, IT infrastructure, web-based learning management system, Moodle
189 - 208
Aim/Purpose: This study aims to develop a descriptive typology to better identify leadership toward creativity in virtual work in different types of companies. Background: The study empirically explores how leadership toward creativity occurs in virtual work and uses the theoretical lenses of creativity-conducive leadership and heterarchy to generate a typology. Methodology : A multiple qua ...
virtual work, creativity, leadership, typology, heterarchy
209 - 243
Research Foci, Methodologies, and Theories Used in Addressing E-Government Accessibility for Persons with Disabilities in Developing Countries
Aim/Purpose: The purpose of this paper is to examine the key research foci, methodologies, and theoretical perspectives adopted by researchers when studying E-government accessibility for persons with disabilities (PWDs), particularly in developing countries. The study aims to develop a conceptual framework for designing accessible E-government for PWDs in developing countries. Background: Stu ...
e-government accessibility, persons with disabilities, developing countries
245 - 268
The Utilisation of Facebook for Knowledge Sharing in Selected Local Government Councils in Delta State, Nigeria
Aim/Purpose: Facebook has made it possible for organisation to embrace social and network centric knowledge processes by creating opportunities to connect, interact, and collaborate with stakeholders. We have witnessed a significant increase in the popularity and use of this tool in many organisations, especially in the private sector. But the utilisation of Facebook in public organisations is at ...
social media, Facebook, knowledge sharing
269 - 282
An Empirical Examination of Customers’ Mobile Phone Experience and Awareness of Mobile Banking Services in Mobile Banking in Saudi Arabia
Aim/Purpose: This work aims to understand why a disparity between the popularity of smart phones and the limited adoption of m-banking exists. Accordingly, this study investigates factors that affect a person’s decision to adopt m-banking services. Such an investigation seeks to determine if and to what extent customers’ mobile phone experience as well as their awareness of m-banking services infl ...
mobile banking, mobile commerce, mobile phone experience, awareness of services, behavioral intention to use
283 - 308
Aim/Purpose: The purpose of this study is to investigate the interrelationship among the quality measures of information system success, including system quality, information, quality, and service quality, that eventually influence accounting information systems effectiveness. Background: It is generally believed that investment in an information system offers opportunities to organizations for b ...
accounting information systems effectiveness, system quality, information quality, service quality, Nigeria
309 - 335
Aim/Purpose: This paper aims to present an example of the application of a Knowledge Man-agement (KM) framework to automotive original component manufacturers (OEMs). The objective is to explore KM according to the four pillars of a selected KM framework. Background: This research demonstrates how a framework, namely the George Washington University’s Four Pillar Framework, can be used to determi ...
knowledge management, knowledge management system, framework, automotive industry
337 - 365
Volume 11, 2016
table of contents, IJIKM, Information, Knowledge, Management
i - iii
A Conceptual Model for the Creation of a Process-Oriented Knowledge Map (POK-Map) and Implementation in an Electric Power Distribution Company
Helping a company organize and capture the knowledge used by its employees and business processes is a daunting task. In this work we examine several proposed methodologies and synthesize them into a new methodology that we demonstrate through a case study of an electric power distribution company. This is a practical research study. First, the research approach for creating the knowledge map is p ...
Knowledge mapping, knowledge breakdown structure, knowledge levelling, business-process oriented knowledge management, knowledge meta-model
1 - 16
Recently ERP implementation has seen increasing significance in different sectors. The research related to the implementation issues of ERP has also increased during the past decade. Particularly the behavioral aspects of ERP implementations have been researched in terms of identifying appropriate frameworks, critical success factors, perception and attitude of users and managers, the role of chan ...
ERP Implementation, critical success factors, perception of users, leadership
17 - 30
The Effect of Perceived Expected Satisfaction with Electronic Health Records Availability on Expected Satisfaction with Electronic Health Records Portability in a Multi-Stakeholder Environment
A central premise for the creation of Electronic Health Records (EHR) is ensuring the portability of patient health records across various clinical, insurance, and regulatory entities. From portability standards such as International Classification of Diseases (ICD) to data sharing across institutions, a lack of portability of health data can jeopardize optimal care and reduce meaningful use. This ...
Design Theory, Data Availability, Data Portability, Satisfaction, Stakeholders, Patient Care Processes
31 - 53
Doing the Organizational Tango: Symbiotic Relationship between Formal and Informal Organizational Structures for an Agile Organization
This paper reports on research with a broad objective to examine the relationship between two organizational entities, the formally structured organization and informal organizational structures, in a changing operational environment, more specifically during military deployments. The paper draws on organizational and complexity paradigms; based on empirical evidence obtained through qualitative t ...
organizational studies, formal and informal organizational structures – symbiotic re-lationship, organizational adaptation, organizational agility, organizations and institutions, complexity, frameworks, case studies
55 - 72
Several studies extended the Technology Acceptance Model (TAM) by examining the antecedents of perceived usefulness and perceived ease of use; the present study looks at demographic aspect of external variables in virtual library use among undergraduate students. The purpose of this study is to identify the demographic factors sex, level of study, cumulative grade point average, and computer knowl ...
Technology acceptance model, Theory of reasoned action, demographic variables, users’ perception, virtual library usage
73 - 87
Information and communication technologies (ICTs) encompassing computer and network hardware and software, and so on, as well as various services and applications associated with them, are assuming a growing presence within the modern homestead and have an indelible impact on the professional and everyday life of people. This research aims to explore factors influencing the successful adoption and ...
ICTs, households, ICT adoption, ICT usage, success factors, Poland
89 - 113
A general belief is that Mobile Money (mMoney) has the catalytic effect of spurring mCommerce growth and driving financial inclusion in developing nations like Nigeria. In Nigeria, mMoney service is certainly a new financial service innovation in the country, and as a result critical issues surrounding its early critical mass adoption, including its perceived usefulness, remain largely opaque. In ...
BoP, consumer behaviour, financial inclusion, mMoney, mCommerce, Nigeria, SSA, sub-Saharan Africa
115 - 139
For more than two decades, knowledge management (KM) has been examined in the literature and considered a basic factor in business management. The purpose of this article is to explore the ability of knowledge management to achieve small and medium-sized enterprise (SME) innovation and business performance. Data analysis procedures of PLS-SEM was used to analyze the data based on responses from th ...
Knowledge management (KM), innovation, performance, small and medium-sized enterprises (SMEs), information and communication technology (ICT)
141 - 176
Knowledge management research applied to the development of real-time research capability, or capability to solve societal problems in hours and days instead of years and decades, is perhaps increasingly important, given persistent global problems such as the Zika virus and rapidly developing antibiotic resistance. Drawing on swarm intelligence theory, this paper presents an approach to real-time ...
Knowledge management, crowdsourcing, swarm solving, theory development, complex problem solving
177 - 199
Analogical thinking is one of the most effective tools to generate innovative ideas. It enables us to develop new ideas by transferring information from well-known domains and utilizing them in a novel domain. However, using analogical thinking does not always yield appropriate ideas, and there is a lack of consensus among researchers regarding the evaluation methods for assessing new ideas. Here, ...
analogical thinking, idea generation, innovation workshops, thinking processes in idea generation, assessment of new ideas
201 - 214
In order to reduce cost, improve functionality and gain competitive advantages, organizations resort to reengineering projects by developing and making changes to organizational processes. The absence of a unified methodology and appropriate analytic approaches prior to the implementation of reengineering projects has made authorities not to adopt correct decision making approaches in this respect ...
Business Process Reengineering, Redesigning Processes, Improvement Process, Multiple-criteria decision-making, Analytical Hierarchy Process
215 - 234
Purpose: Innovation capability is a growing and significant area of academic research. However, there is little attempt to provide a cumulative overview of this phenomenon. The purpose of this systematic review is to synthesize peer reviewed articles published in the area to develop a conceptual framework and to aid future research. Design/Methodology/Approach: The paper adopted a systematic revi ...
innovation capability, collaboration, creativity, innovation, systematic review
235 - 260
According to the different behavior characteristics of knowledge contribution of enterprise employees, a multi-task principal-agent relationship of knowledge contribution between enterprise and employees is established based on principal-agent theory, analyzing staff’s knowledge contribution behavior of knowledge creation and knowledge participation. Based on this, a multi-task principal agent mod ...
multi-task principal-agent model, knowledge contribution, knowledge creation and participation, Incentive measures
261 - 271
This paper explores the issues facing digital forensics in South Africa. It examines particular cyber threats and cyber threat levels for South Africa and the challenges in addressing the cybercrimes in the country through digital forensics. The paper paints a picture of the cybercrime threats facing South Africa and argues for the need to develop a skill base in digital forensics in order to coun ...
digital forensics, cybercrime, legislation, skills development, South Africa
273 - 283
Challenges of Knowledge and Information Management during New Product Introduction: Experiences from a Finnish Multinational Company
Efficient knowledge and information management is essential for companies to prosper in the rapidly changing global environment. This article presents challenges of a large Finnish multinational company relating to their current knowledge and information management practices and systems. The focus is on New Product Introduction (NPI) process. The study is based on interviews and facilitated worksh ...
knowledge management, information management, knowledge creation, knowledge sharing, information sharing, information flows, case study
285 - 308
Does Usability Matter? An Analysis of the Impact of Usability on Technology Acceptance in ERP Settings
Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users’ attitude and behavior to use IT. The purpose of this paper was to examine the interface usability of a popular Enterprise Resource Planning (ERP) soft ...
Enterprise Resource Planning, Interface usability, ERP usability, Technology Acceptance Model, Partial Least Squares
309 - 330
Universities have traditionally been leaders in the field of knowledge production, research, and societal development. They are expected to be drivers of innovation, thereby contributing to the development of a learning society. The array of challenges facing universities in Nigeria and other developing countries forces one to question their levels of innovation. While knowledge management has bee ...
knowledge management, higher education, innovation, university, Nigeria
331 - 345
Together, the fields of education and information technology have identified the need for an online solution to training. The introduction of e-learning has optimised the learning process, allowing organisations to realise the many advantages that e-learning offers. The importance of user involvement in the success of e-learning makes it imperative that the forces driving intention to use e-learni ...
e-learning, intention, satisfaction, survey, self-efficacy, enjoyment, computer anxiety
347 - 365
Volume 10, 2015
This table of contents will be updated throughout the year as new papers are published.
i - iii
The purpose of the study is to identify influential factors in the use of collaborative networks within the context of manufacturing. The study aims to investigate factors that influence employees’ learning, and to bridge the gap between theory and praxis in collaborative networks in manufacturing. The study further extends the boundary of a collaborative network beyond enterprises to include supp ...
Employees’ learning, collaborative networked learning, collaborative networks, socio-technical systems theory
1 - 19
This project shows a creative approach to the familiar scavenger hunt game. It involved the implementation of an iPhone application, HUNT, with Augmented Reality (AR) capability for the users to play the game as well as an administrative website that game organizers can use to create and make available games for users to play. Using the HUNT mobile app, users will first make a selection from a lis ...
Software Engineering, Augmented Reality, iOS Application, Scavenger Hunt
21 - 35
KenVACS: Improving Vaccination of Children through Cellular Network Technology in Developing Countries
Health Data collection is one of the major components of public health systems. Decision makers, policy makers, and medical service providers need accurate and timely data in order to improve the quality of health services. The rapid growth and use of mobile technologies has exerted pressure on the demand for mobile-based data collection solutions to bridge the information gaps in the health secto ...
Health Data collection, Short Message Service, Open Source data frameworks, Mobile Technologies, Vaccination, Kenya
37 - 46
It can be argued that public organizations, in order to provide the public with sufficient services in the current, highly competitive and continuously evolving environment, require changes. The changes that become necessary are often related to the implementation of information systems (IS). Moreover, when organizations are faced with changes, a change management (CM) process needs to be put in p ...
project management, change management, public organizations, information systems, IS, critical success factors, CSF
47 - 62
This research seeks to analyse the project success factors related to project managers’ traits. The context of the research entails a ‘United Nations’ type of organization. Critical success factors from previous recent studies were adopted for this research. Nineteen factors were adopted and a survey methodology approach was followed. Sixty six participants completed the survey. Exploratory factor ...
Project Manager, United Nations, Critical Success Factors.
63 - 80
The purpose of this paper was to explore the current and potential use of Facebook for learning purposes by Jordanian university students. The paper attempted to compare such use with other uses of Facebook. Further, the paper investigated Jordanian university students’ attitudes towards using Facebook as a formal academic tool, through the use of course-specific Facebook groups. To that end, quan ...
Facebook, social networks, academic context, purposes, uses, universities, Jordan
81 - 103
Knowledge management and knowledge assets have gained much prominence in recent years and are said to improve organizational performance. Knowledge capture and acquisition mechanisms enhance organizational memory and performance. However, knowledge capture and acquisition mechanisms in higher education institutions are not well known. The aim of this study was to investigate the knowledge capture ...
Knowledge Management, Mechanisms, Knowledge Capture and Acquisition mechanisms, knowledge capture and acquisition
105 - 116
Employees’ Involuntary Non-Use of ICT Influenced by Power Differences: A Case Study with the Grounded Theory Approach
Power differences affect implementation of information and communication technology (ICT) in a way that creates differences in ICT use. Involuntary non-use of new ICT at work occurs when employees want to use the new technology, but are unable to due to factors beyond their control. Findings from an in-depth qualitative study show how involuntary non-use of new ICT can be attributed to power diffe ...
ICT implementation, power, organizational change, involuntary non-use, working conditions, learn-ing, ICT resistance
117 - 143
This study aims to examine the impact of organizational environment (top management support, company-wide support, business process reengineering, effective project management, and organizational culture) and enterprise resource planning (ERP) vendor environment (ERP vendor support) on ERP perceived benefits. In order to achieve the study’s aim, a questionnaire was developed based on the extant li ...
top management support, business process reengineering, effective project management, company-wide support, organizational culture, vendor support, SMEs, ERP benefits
145 - 172
Collaboration technologies enable people to communicate and use information to make organizational decisions. The United States Navy refers to this concept as information dominance. Various collaboration technologies are used by the Navy to achieve this mission. This qualitative descriptive study objectively examined how a matrix oriented Navy activity perceived an implemented collaboration tec ...
Government, Business Intelligence, Collaboration, Information Technology, E-collaboration
173 - 192
This paper contributes to the limited research on roles ICT can play in impression-management strategies and is based on case studies done in the Swedish Police. It also gives a theoretical contribution by adopting a holistic approach to explain how ICT can contribute to giving a misleading picture of conditions. Output generated by ICT has nowadays a central role in follow-up activities and decis ...
ICT, information quality, output, impression-management, misleading, decision-making
193 - 215
Return on Investment (ROI) is one of the most popular performance measurement and evaluation metrics. ROI analysis (when applied correctly) is a powerful tool in comparing solutions and making informed decisions on the acquisitions of information systems. The purpose of this study is to provide a systematic research of the accuracy of the ROI evaluations in the context of information systems imple ...
Return on Investment, ROI, evaluation, costs, benefits, accuracy, estimation error, error propagation, uncertainty, information system, performance measure, business value
217 - 233
Volume 9, 2014
i - iii
1 - 18
19 - 30
31 - 58
59 - 88
89 - 116
117 - 130
131 - 152
153 - 174
175 - 191
This work investigated the suitability of a new tool for decision support in training programs of high performance athletes. The aim of this study was to find a reliable and robust measure of the fitness of an athlete for use as a tool for adjusting training schedules. We examined the use of heart rate recovery percentage (HRr%) for this purpose, using a two-phased approach. Phase 1 consisted of t ...
heart rate recovery, decision support, training schedule, high performance sport, aerobic fitness
193 - 207
Volume 8, 2013
i - iii
1 - 19
21 - 41
43 - 57
59 - 82
83 - 97
99 - 119
Volume 7, 2012
i - iii
1 - 20
21 - 38
39 - 43
45 - 61
63 - 90
91 - 107
109 - 128
129 - 150
151 - 176
177 - 199
201 - 203
205 - 220
221 - 236
237 - 255
Volume 6, 2011
1 - 16
17 - 33
35 - 72
73 - 83
85 - 94
95 - 106
107 - 118
119 - 135
137 - 150
151 - 161
163 - 176
177 - 196
197 - 216
217 - 230
231 - 243
245 - 269
Volume 5, 2010
1 - 21
23 - 48
49 - 59
61 - 72
73 - 81
83 - 99
101 - 114
115 - 125
127 - 137
139 - 151
153 - 166
167 - 176
177 - 190
191 - 207
209 - 224
225 - 236
237 - 260
261 - 275
277 - 291
293 - 303
305 - 326
327 - 356
357 - 374
375 - 394
395 - 413
Volume 4, 2009
1 - 22
23 - 36
37 - 50
51 - 62
Volume 3, 2008
1 - 9
11 - 21
23 - 38
39 - 53
55 - 72
73 - 86
87 - 101
103 - 113
115 - 134
135 - 146
Volume 2, 2007
1 - 15
17 - 32
33 - 42
43 - 58
59 - 72
73 - 88
89 - 98
99 - 118
119 - 133
135 - 148
149 - 162
163 - 177
179 - 193
Volume 1, 2006
1 - 12
13 - 22
23 - 36
37 - 45
47 - 58
59 - 68
69 - 93
95 - 107
109 - 123
125 - 136
137 - 149
151 - 157
159 - 170