Table of Contents for Volume 20, 2025, of the Interdisciplinary Journal of Information, Knowledge, and Management

Aim/Purpose: Chinese customers are now employing B2C E-Learning as a novel method to get an education. The issues of product homogenization, low user registration eagerness, and poor retention have become noticeable. The purpose of this research is to identify key elements that influence consumers’ intention to continue using E-Learning in China and to examine how user experience moderates the rel ...

Aim/Purpose: The primary goal of this research is to analyze the factors that influence the implementation of Mobile Cloud Computing (MCC) in Higher Education Institutions (HEIs). Background: Despite MCC’s benefits in lowering technology and administration costs, HEIs, particularly in developing countries such as Palestine, are skeptical and hesitant to use this technology. This research provides ...

Aim/Purpose: This research investigates factors influencing consumers’ decisions to use artificial intelligence cybersecurity technology in the United Arab Emirates. Background: The cyber-security risks are getting more complex as technology develops, putting the United Arab Emirates (UAE) businesses and government agencies at risk of severe losses from cybercrime. Methodology: A correlational s ...

Aim/Purpose: Most research on aspect-based sentiment analysis (ABSA) classifies sentiment polarity into two classes (positive and negative) or three classes (positive, negative, and neutral) and does not include conflict sentiment. This study investigates the four-class sentiment classification (positive, negative, neutral, and conflict) and proposes a BERT-based model for identifying conflicting ...

Aim/Purpose: The purpose of the study is to investigate the demographic profile, support levels, and sentiments of Information Technology students regarding a proposed dedicated comfort room for LGBTQIA+ members. By assessing student attitudes and support, the study aims to inform initiatives that promote inclusivity and address the needs of LGBTQIA+ individuals within the college community. Back ...

Aim/Purpose: This research aims to test the continued use of an AI platform through an extended Expectation Confirmation Model (ECM). Background: The paper addresses the issues of user trust and satisfaction in the context of an AI platform in education by employing the ECM to analyze how system quality, information quality, and user satisfaction influence continued use intentions among responden ...

Aim/Purpose: This study investigates how external stimuli and organizational culture influence the development of a management control system (MCS) to foster radical innovation and improve organizational performance. Specifically, it quantifies the effects of constraining and enabling levers on interaction and Knowledge sharing while examining how radical innovation mitigates technological turbule ...

Aim/Purpose: The study aims to develop a multilingual healthcare assistance chatbot that provides real-time, accurate answers to a query related to health matters in multiple languages. Conversion of written responses into spoken words lets users have the medical information necessary for them without interrupting communication between patients and health services. The purpose of this system is to ...

Aim/Purpose: Previous studies have primarily focused on comparing predictive models without considering the impact of data preprocessing on model performance. Therefore, this study sets two main objectives. The first objective is to investigate the effect of resampling methods for handling imbalanced data on model effectiveness. The second objective is to compare and evaluate machine learning meth ...

Aim/Purpose: Traditional research methodology education faces challenges in developing student self-efficacy and integrating modern technology, necessitating innovative instructional approaches for graduate students. Background: This study introduces the BEST model (begin with learner analysis, establish clear learning objectives, select engaging learning activities, and tailor instruction using ...

Aim/Purpose: This study employs the Elaboration Likelihood Model (ELM) to investigate how six metainformational cues – number of updates, founder’s experience, media usage, number of investors, project text length, and psychological capital language – influence crowd-funding success. Background: Metainformational cues are essential information for demonstrating a crowdfunding project and play a c ...

Aim/Purpose: This study aims to address the knowledge conflict issues encountered in multi-agent collaboration, particularly when agents based on large language models (LLMs) provide inconsistent answers or recommendations due to varied knowledge sources or errors caused by hallucinations. Background: The paper tackles the limitations of intelligent agents that cannot dynamically detect or resolv ...

Aim/Purpose: This study analyzed the factors influencing electronic word-of-mouth (e-WOM) intention and purchase intention among Shopee users toward stores with Star Seller status, including the mediating roles of cognitive and affective appraisal. It integrated Customer Value Theory, Social Learning Theory, and Perceived Value Theory to examine how perceived benefits influence user behavior. The ...

Aim/Purpose: The study aimed to develop an automated, real-time monitoring system using YOLOv8 to detect the use of safety helmets in factories, thereby improving workplace safety and compliance. Background: Industrial safety, particularly in factories, is critical for preventing workplace accidents. The detection of safety helmets is an essential component of factory safety protocols; however, m ...

Aim/Purpose: The need for this paper stems from the challenge of efficiently analyzing large volumes of customer reviews in the hotel industry, which is growing and complex due to the widespread use of digital platforms. With consumers increasingly sharing feedback across various social media applications, manual processing becomes impractical, necessitating machine learning algorithms for accurat ...

Aim/Purpose: This paper focuses on app review analysis techniques, driven by the rapid advancement of the mobile app market and NLP techniques in optimizing mobile app user experiences. Background: Owing to technological advancements, app review analysis has rapidly evolved. This study examines both conventional and emerging techniques, including current advancements such as large language models ...