Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

Hollis Landrum; Victor R. Prybutok; Xiaoni Zhang; Daniel A. Peak

Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

Hollis Landrum, Victor R. Prybutok, Xiaoni Zhang, Daniel A. Peak

Informing Science: The International Journal of an Emerging Transdiscipline • Volume 12 • 2009 • pp. 017-035

https://doi.org/10.28945/426

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Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

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Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

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