The Head of Institutional Planning at the University of the Western Cape (UWC), Mr. Stevens, was working with the 2016 UWC Institutional Operational Plan (IOP) White Paper. He was using this document in his planning. One of the goals of the IOP was the development of the campus and surrounding areas, which required his executive direction. Two intertwined concerns dominated the infrastructure development conversations at UWC: (a) ICT infrastructure development; and (b) student transport improvement.